GENERAL INFORMATION

CONTACT

Email: info.naptap@gmail.com
Instagram DM: @naptapslaps

     

     

    SHIPPING INFO [EN]

    The shop is located in Moscow, Russia.

    Worldwide shipping is operated through regular national post services. Estimated delivery time provided by Russian national post:

    • Asian countries: 20 - 30 days
    • European countries: 15 - 30 days
    • Australia: 21 - 50 days
    • US: 10 - 30 days
    • Canada: 15 - 30 days

    Orders are mailed out within 4 business days after purchase if the product is in stock. Preorders or restocks are shipped within 2 business days after we receive the products from our supplier. Production usually takes 1-2 weeks at most.

     

    Customer is eligible to request a replacement package for their order in case they have not received it in 40 days from getting an email confirming shipping.

     

    (!) Due to ongoing pandemic any package may be a subject to 2-4 weeks quarantine, organized by customs services. It is recommended to choose Tracking shipping option at checkout because of this.

    We are not responsible for any delays that occurred because of COVID-19. We apologize in advance for longer than usual shipping time.

     

     

    REFUND POLICY

    All sales are final. Products are non-refundable. However, in case of receiving a defective item, a replacement will be sent immediately upon request.

     

     

    ИНФОРМАЦИЯ О ДОСТАВКЕ [RU]

    Онлайн-магазин располагается в Москве (Россия). 

    Международная доставка осуществляется посредством национальных почтовых сервисов и в среднем занимает 14 - 40 дней со дня отправки (официальный ресурс Почты России). 

    Отправка товаров осуществляется в пределах 4 рабочих дней со дня оплаты, если товар есть в наличии. 

    В условиях пандемии COVID-19 мы рекомендуем выбирать опцию "отслеживаемое отправление" при оплате заказа. 

     

    КОНТАКТЫ [RU]

    ИП АМИРОВ АСКАР РУСТЕМОВИЧ

    ИНН 025501455321

    ОГРН 319774600024100

    Телефон для связи: +7 (915) 269-32-77

    Электронная почта для связи: info.naptap@gmail.com