FAQ / TERMS

CONTACT

Email: info.naptap@gmail.com
Instagram DM: @naptapslaps

     

    If you have participated in late March drop (one with special Megumin sticker), use code "MEG" for 25% off entire order. Discount code is one time use and can be used anytime (not necessarily during this drop). Please use the same email as during March drop, otherwise the code won't work.  

      

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    SHIPPING INFO

    The shop is located in Moscow, Russia.

    Worldwide shipping is operated through regular national post services and usually takes 14 - 40 days. (Updated)

    Stickers are mailed out within 4 days after purchase if the product is in stock.

    It is recommended to choose Tracking shipping option at checkout due to COVID-19 situation. 

         

        REFUND POLICY

        All sales are final. Products are non-refundable. However, in case of receiving a defective item, a replacement will be sent immediately upon request.

         

        FAQ

        "I ran into some problems during checkout/payment. Please help!"

        We use PayPal for all of the transactions made on the website. If you see this message:

        Due to payment restriction set by the local government transactions between 2 business PayPal accounts are prohibited. There're 2 solutions:

        1. Switch your business PayPal account to a regular one 
        2. Use a credit card

        If you encounter a different issue please contact me via email or instagram dm. We are sorry for this inconveniences.

         

        "I changed my address / I put in the wrong address! What to do?"

        Contact us as soon as possible and provide your order number. If the order hasn't been shipped yet the address will be changed. Otherwise we are not responsible for replacing or refunding a sent order.

         

        "I've ordered a while ago. Where is my order?"

        Orders usually take 2-4 weeks to ship around the world. If you didn't get your order in more than 5 weeks please contact me and we will resolve this situation.